LIFETIME WARRANTY
We know the value of your jewellery. It is not just a piece. It is UMAS — with a lifetime warranty.
What Your Lifetime Warranty Covers
Our Lifetime Warranty protects you against any manufacturing defects from the moment your UMAS piece arrives. If you experience any of the following issues, we will resolve it with a repair or replacement: Breaking, defective mechanisms or clasps, chains that snap, tarnishing or discolouration (beyond typical wear), scratches (beyond surface wear), stones falling out.
Our promise to you: Unlike other warranties, UMAS guarantees the quality of your jewellery for life. In the unlikely event that a replacement piece also has a defect (which has not happened yet), we will continue to cover it under the same warranty.
What Your Warranty Does Not Cover
UMAS products that are not jewellery, claims made using previously submitted photos, lost or stolen items, intentional damage or damage caused by third parties, excessive wear.
Examples of excessive wear: Jewellery that has been subject to intense or repeated misuse and shows damage beyond what we cover under our manufacturing warranty.
How to Make a Claim
To initiate a claim, simply email a clear photograph of the item, along with your order number and a description of the defect, to umasjewelryshop@gmail.com, and we will guide you through the next steps. Please note, claims without a photograph cannot be processed.
UMAS reserves the right to refuse claims that: Show signs of misuse or damage caused by negligence, do not meet the criteria of our warranty or replacement guarantee, are flagged by our team as potentially false or fraudulent, involve any alterations to the original product. This includes personalised engraving, resizing or other modifications, all of which will void the warranty.
