We know the value of your jewelry. It's not just a piece. It's UMAS — created to last, with a lifetime guarantee.

What Your Lifetime Warranty Covers

Our Lifetime Warranty protects you against any manufacturing defects from the moment your UMAS item arrives. If you have any of the
For the following problems, we will resolve them with a repair or replacement: Breakage, defective mechanisms or locks, broken chains, stains.
or discoloration (in addition to typical wear and tear), scratches (in addition to wear and tear)
superficial), falling stones.

Our promise to you: To
Unlike other guarantees, UMAS guarantees the quality of your jewelry.
For life. In the unlikely event of a replacement part, also.
to have a defect (although it hasn't happened yet), we will continue to
cover it under the same warranty.

What Your Warranty Doesn't Cover

UMAS products that are not jewelry, claims made using previously submitted photos, lost or stolen items, intentional damage, or damage caused by theft.
caused by third parties, excessive wear and tear.

Examples of wear and tear
Excessive: Jewelry that has been subjected to intense or repeated misuse and exhibits damage beyond what is covered under our warranty.
manufacturing.

How to Complain

To initiate a claim, simply email a clear photo of the item, along with your order number and a description of the defect, to umasjewelryshop@gmail.com , and we will guide you through the next steps. Please note, claims without a photograph cannot be processed.

UMAS reserves the right to refuse claims that: Show signs
misuse or damage caused by negligence, breach the
criteria of our warranty or replacement guarantee, whether flagged by our team as potentially false or
Fraudulent alterations involve any modifications to the original product. This includes custom engraving, resizing, or other modifications, all of which will void the warranty.