How long do I have to return my order?

You have 14 days from the date your UMAS order is delivered to return any unwanted items.

To be eligible for a full refund, returned items must be unused, unworn, and in the same condition that you received them, including all original packaging. If an item is returned damaged, used, or in unsuitable condition, we will not be able to process your refund. All returns are thoroughly inspected upon arrival. Log in using the link below to check your eligibility for a return and begin the return process.

Do you offer free returns?

We are currently unable to provide free return labels. Returned orders remain your responsibility until they reach our facilities, so we strongly recommend that you obtain proof of shipment from your chosen carrier to ensure your return is tracked and traceable.

For customers in Portugal, Spain, and France, there is no upfront cost when returning your item using the generated label/QR code; however, an administrative fee of £3 / $8.50 will be deducted from your refund.

Can I combine multiple returns?

No, each return must be registered and shipped separately. Combining multiple returns into a single package may delay the processing of your refund, so please ensure each return is individually packaged. Remember to keep proof of postage for each return. If your return is lost in transit and you cannot provide proof of postage, we will not be able to process your refund. However, if you can provide a valid tracking number or shipping receipt, we will offer store credit for your return. Please note: All shipping costs are non-refundable.

When will I receive my refund?

The time it takes for your refund to arrive depends on how long it takes for your returned items to reach us and be processed by our team. We only issue refunds to the original payment method used at the time of purchase. Once our team processes your return, you will receive an email notification. Please allow up to 14 days for the refund to appear in your account.