SHIPPING OPTIONS
FREE SHIPPING ON ORDERS WITH 2+ PIECES – Shipped from Portugal.
Standard Delivery (2-5 days, CTT) – €5 or FREE on orders with 2+ PIECES
DELIVERY IN EUROPE – Shipped from Portugal
CTT Europa (2-5 days) – €7.55 or FREE on orders with 2+ PIECES
Shipping costs / free shipping threshold may change depending on the exchange rate.
INTERNATIONAL DELIVERY
CTT International Delivery (6-10 business days) – £7.55 or FREE on orders with 2+ PIECES
Orders
Orders received on business days will be shipped the same day or the following day. Orders placed on weekends will be shipped on Monday.
Shipping Information
During busy periods, shipping times may be affected. You can check with your preferred carrier for delivery times.
We offer tracked delivery through CTT.
All orders are shipped directly from our warehouse in Portugal within 24-48 hours of the order being placed.
The estimated shipping time starts from the day your order is dispatched.
Orders cannot be changed or cancelled after being placed. Once your order is received, please contact us at umasjewelryshop@gmail.com if you have any questions.
Customs Fees
We are not responsible for any import or customs fees associated with your order. International orders may be subject to additional import charges, customs duties or taxes levied by the destination country, depending on the declared value and local import regulations. Please check your country's regulations to find out if there will be any additional costs. These charges are the sole responsibility of the buyer. This includes orders shipped with free express shipping.
Delayed or Lost Orders
Make sure to provide the correct address when placing your order. UMAS Jewelry is not responsible for packages sent to the wrong address or left with neighbours or in outbuildings.
Any order discrepancies (missing or lost items) must be reported in writing via email to umasjewelryshop@gmail.com.
We cannot refund or replace lost items until 20 business days after the shipping date (25 days for international items) – this is when the chosen carrier considers the item as lost.
Items Not Received but Tracking Shows Delivered
This can happen in workplaces, where the package may have been delivered to the mail room or received by a colleague.
In these cases, you can request a proof of delivery certificate on the carrier's website.
We do not refund or replace items that have tracking showing delivery. We always recommend delivering to a safe address.
Why Was My Order Cancelled?
If your order was unexpectedly cancelled, it was likely flagged as suspicious by the anti-fraud filter. Please check that your billing address matches your payment method and try again. Alternatively, use a PayPal account.
Countries We Do Not Ship To
We are unable to ship to:
Russia
Morocco
Returns
We offer a 14-day exchange or refund guarantee, starting from the date the order arrives with the customer.
We are not responsible for customs fees (import taxes) on returns; you will be responsible for these costs.
We cannot refund lost returns.
Orders sent back after 14 days will be returned to the customer.
How to Request an Exchange or Refund
Follow the link provided on the website to initiate your return and follow the instructions sent by email.
Requirements for exchange or refund:
Items must be unworn (trying on or adjusting is permitted).
All tags and packaging must be included.
Items that do not meet these requirements are not eligible.
Exchange Policy
You may exchange your order within 14 days of arrival. The first exchange shipment will be free; subsequent exchanges have a delivery cost to be paid by the customer. We are not responsible for customs fees on exchanges.
Refund Policy
We will refund the amount to the same payment method used. It may take 7-14 days after processing at the warehouse. Refunds cannot be issued to a different payment method than the one used.
Defective Items
Contact: umasjewelryshop@gmail.com within 14 days of the item arriving.
Include:
Order number Damaged item Description of the problem Photographic evidence
